How do I place an order?

Browse our collection, select your preferred product, choose any available options, and click Add to Cart. Proceed to checkout, enter your shipping information, and complete your payment using one of our secure payment methods.

Can I cancel my order?

Orders may be canceled if they have not yet been processed or shipped. Please contact our customer support as soon as possible after placing your order.

Can I change my order?

If your order has not entered the shipping process, we may be able to update your shipping address or modify the items. Please contact us promptly for assistance.

Where do you ship?

We currently ship to addresses throughout the United States.

How long does delivery take?

Delivery times vary depending on your location and the product ordered. Estimated shipping times are provided during checkout and in your shipping confirmation email.

Do you offer order tracking?

Yes. Once your order has been shipped, you'll receive an email with tracking information so you can monitor your delivery.

What is your return policy?

Eligible items may be returned within our return period if they meet the conditions outlined in our Return Policy. Please review the policy page for complete details.

How do I request a return?

To request a return, contact our customer support team with your order number and the reason for your return. We'll provide instructions for the next steps.

When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are processed to your original payment method. Processing times may vary depending on your payment provider.

Do your products require assembly?

Most of our outdoor furniture requires some assembly. Assembly instructions and the necessary hardware are included with eligible products.

Are the cushions weather resistant?

Our cushions are designed for outdoor use and are made with durable materials. To extend their lifespan, we recommend storing cushions indoors or using protective covers during severe weather.

How should I care for outdoor furniture?

Clean furniture regularly using a soft cloth with mild soap and water. Avoid harsh chemicals and use protective covers when furniture is not in use for extended periods.

Which payment methods do you accept?

We accept major credit cards and other secure payment methods available during checkout, including supported digital payment options.

Is checkout secure?

Yes. Our website uses SSL encryption and secure payment processing to help protect your personal and payment information during checkout.

How can I contact customer support?

You can contact us by email, phone, or through our Contact Us page. Our support team is happy to assist with product questions, order updates, returns, and general inquiries.

What are your customer support hours?

Our customer support team is available:

Monday – Friday

9:00 AM – 5:00 PM PT

We aim to respond to all inquiries within one business day.