Castelle Gala Cushioned Sofa w/ Two Accent Pillows

Thank you for considering Outback Living. We understand that sometimes customers may want to return or cancel their orders, and we have a clear refund policy in place to ensure that you have a hassle-free experience.

Refund Policy:

Cancellation Policy: Customers can cancel their order within 24 hours of placing it. If the order has already been shipped, cancellation is not possible. In such cases, customers can follow our return policy.

Return Policy: Customers can return their order within 14 days of receiving it. The product must be unused, undamaged, and in its original packaging. We reserve the right to refuse returns that do not meet these conditions.

Refund Process: Upon receiving the returned product, we will inspect it to ensure that it meets our return policy conditions. If it does, we will process the refund within 14 days. The refund will be issued to the original payment method used during the purchase.

Shipping Costs: Customers are responsible for the shipping costs associated with returning the product. We will only refund the cost of the product, not the shipping costs.

Damaged or Defective Products: If the product arrives damaged or defective, customers must contact us within 48 hours of receiving the order. We will require photographic evidence of the damage or defect. We will then issue a refund or replacement, depending on the customer's preference.

Please note that our refund policy applies only to products purchased from our website. Products purchased from other retailers or websites are subject to their respective refund policies.

We are committed to providing high-quality products and excellent customer service. If you have any questions or concerns regarding our refund policy, please feel free to contact us.